Effective date: 4 October 2026
Scope
This policy applies to Zaptriq AI software subscriptions purchased from Zaptriq Ai Brahmastra Private Limited through zaptriq.ai and its linked checkout: Launch, Momentum, Growth and Scale.
Cancelling a subscription
You may request cancellation of future renewals by emailing zaptriq@gmail.com from your account email before the next renewal. If you have separately authorised a recurring mandate, ask us to stop future billing and use the mandate-management options provided by your bank or payment provider as applicable.
Cancellation of a future renewal does not itself refund the current paid period. Your current access continues until the paid period ends, unless you request account closure or access is restricted under the Terms & Conditions. Requesting deletion of your account is separate from requesting a refund.
When a refund is available
We review refunds for:
- A duplicate payment made for the same subscription purchase.
- An account-access failure caused by us that remains unresolved despite contacting support. We commit to resolving a reported activation/access issue within 24 hours; if we cannot do so, you may request a refund for the affected purchase.
After activation, payments are not refundable for a change of mind, lack of use, a decision to stop using the platform, or an unused portion of a subscription. This does not limit a remedy required by applicable law.
How to request cancellation or a refund
Email zaptriq@gmail.com with the subject “Cancellation / Refund — Zaptriq AI”. Include your account email, selected plan, payment date, amount, payment reference and a short explanation. For duplicate payments, include both references; for an access issue, describe the error.
We will check the payment and service records, contact you if more information is needed, and communicate the outcome by email. Never send a card PIN, CVV, password or OTP to support.
Refund method and timeline
Once approved, a refund is processed to the original payment method within 7–10 working days after approval. We do not redirect refunds to a different person or unrelated bank account. The time taken for the credit to appear can depend on your bank or payment provider. Contact us with the refund reference if the credit has not appeared after the stated period.
Failed or pending payments
If a payment is pending or your account was debited without a successful order confirmation, contact us before paying again. We will check its status. A reversal of a failed payment is handled through the payment provider and bank; it is different from a merchant-approved refund.
Contact for help
Zaptriq Ai Brahmastra Private Limited
Registered Address
D 9, Ground Floor, Sector 3, Noida, Gautam Buddha Nagar, Uttar Pradesh, India 201301
Corporate Office
Bhutani Alphathumb, Tower A, Noida, Sector 90, 201305
Email: zaptriq@gmail.com
Phone: +91 91996 48400